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What is VIP Stores?
How do I contact you?
Can I amend / cancel my order?
Where can I find the status of my order?
Can I order a sold out item?
My ordered item is not in stock, what now?
How do I know if VIP Diverso has received my order?
How can I enter a discount code?
Can I order and/or use a gift voucher for online purchases?
What payment methods are available at
Is it possible to pay with Credit Card / PayPal?
Is post-payment or payment in instalments possible?
Are the prices mentioned inclusive or exclusive of VAT?
Where can I find my invoice?
How long will it take for my payment to be processed?
Is it safe to pay on the website?
What delivery options can I choose?
How much are shipping costs?
Can I order from abroad?
How long will it take to receive my order?
What happens to my order if I am not at home?
Is it possible to track my order?
My package has been delivered, but I have not received anything. What do I do now?
Can I have my order delivered to another address?
Can I also collect my order from the shop?
Can I have my order delivered to a PO Box?
Can someone else collect/accept my parcel?
Where do I find the return form?
How can I return an order?
How do I exchange an item?
Within what timeframe do I have to return and/or exchange my order?
Can I return and/or exchange an order without a receipt?
What does it cost me to return an order?
Is it possible to return my order in the shop?
How will I be refunded?
To which address can I return my order?
Can I track my return shipment?
Can I return multiple orders in the same box?
How long do I have warranty?
I have a complaint about my item, what do I do now?
What is my responsibility as a buyer?
Product added to wishlist

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